The original name of the company was TBC “Telemarketing Brokerage and Consulting.” Our first clients required consulting for large-scale outsourced call center work. As our business grew we realized that there was more of a need on the quality assurance side of the business.
Clients needed to adhere to internal and governmental regulations and improve their customer experience. To That end, we opened our Canadian office to service our first QA clients in 1997. We expanded our QA operations to Americus, GA in 2012 to service our US clients who required on-shore monitoring.
Today, we service multiple languages and multiple channels from our locations, truly making us a global operation.